Performance evaluation of service processes in bonded port zones

According to the features of business background and service processes, a performance management frame of service processes was established for bonded port zones (BPZ). A performance evaluation model illustrated with the relative performance system of key indexes from a certain service process of BPZ was proposed on the basis of the performance management frame. In view of the timeliness features of BPZ service processes, a real-time grey prediction method was presented, which was used to carry out the real-time performance prediction of service processes, and the methodology was validated through a real-life case. The performance system of key indexes for BPZ patterns considers both the business layer and IT layer, avoiding one-sidedness of most of the evaluation methods. The real-time performance prediction method effectively supports the close-loop business management of BPZ and is also suitable for wide application in other industries.